Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item/s to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase when returning In-Store. 

To start a return, you can contact us at info.thedoggybag@gmail.com. Items sent back to us without first requesting a return will not be accepted.

If the product arrives to you damaged, is faulty or not as described please take pictures and send it with your return request. We will cover the return shipping cost. Please ensure you have the packaging that your item arrived in as you will need this for the return.

For change of mind you will be required to cover the cost of return shipping.

You can always contact us for any return question at info.thedoggybag@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like treats or food that has been opened, custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale or clearance items or gift cards, so please choose carefully.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any questions we are more than happy to assist, please reach out on the above email.

*Always supervise your pet, refunds WILL NOT be issued on products your pet destroys.